Step 1 of 7
Which system are we talking about?
Pick the one giving you trouble. If you're not sure, that's okay — pick your best guess.
Furnace / Heating
Air Conditioner
Heat Pump
Boiler
Thermostat
Not sure
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Step 2 of 7
What made you start looking for help?
What's going on right now? Pick the closest match.
System stopped working
Strange noise
Not heating or cooling well
Energy bills went up
Contractor recommended replacement
I want a second opinion
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Step 3 of 7
Is the system currently running?
This helps us understand urgency.
Yes, it's running
No, it's completely off
It runs sometimes
I turned it off myself
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Step 4 of 7
How old is your system?
Your best guess is fine. Check the data plate on the unit if you can see it.
Less than 5 years
5–10 years
10–15 years
15+ years
I have no idea
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Step 5 of 7
Have you already called a contractor?
No wrong answer. We're just figuring out where you are in the process.
No, not yet
Yes — they recommended a repair
Yes — they recommended replacement
Yes — I have multiple quotes
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Step 6 of 7
Did you receive a price?
If a contractor gave you a number, that helps us give you better guidance.
No price yet
Yes — repair estimate
Yes — replacement estimate
Yes — multiple quotes
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Step 7 of 7
What kind of homeowner are you?
There's no wrong answer. This helps us point you in the right direction.
I like to understand and do things myself when I can
I want guidance — then I'll decide
Just handle it — I want it done right
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See My Results →
Your HVAC Assessment
Here's what we see.
Moderate Attention
Questions to Ask Any Contractor
Your Recommended Next Step
This tool provides general educational guidance based on the information you shared. It is not a professional diagnosis and does not replace an in-person inspection by a licensed HVAC technician. Help with Home Service is not a contractor and does not perform HVAC work directly.