Effective Date: May 2026 | Last Updated: May 2026
Help with Home Service LLC ("HWHS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
Information you provide: Name, email address, phone number, home address, ZIP code, service requests, diagnostic responses, payment information (processed securely through Stripe — we do not store credit card numbers), and any messages you send through our contact forms.
Information from contractors: Business name, contact information, trade licenses, insurance documentation, service area, and job performance data.
Automatically collected: Browser type, device information, IP address, pages visited, time spent on pages, and referring URLs. We use this to improve the platform experience.
We use the information we collect to operate and improve the HWHS platform, including matching homeowners with contractors, processing payments, maintaining Home Records, communicating about services and appointments, responding to inquiries and support requests, sending service reminders and platform updates, and complying with legal obligations.
With contractors: When you book a service, we share your name, address, and job details with the assigned contractor so they can complete the work.
With payment processors: Payment information is processed securely through Stripe. HWHS does not store your full credit card number.
With your permission: Home Records can be shared with realtors, buyers, or inspectors at your direction.
We do not sell your personal information to third parties. We do not share your information with advertisers.
Your Home Record is a verified log of services performed on your home through HWHS. It is attached to your property address and is accessible only by you unless you choose to share it. If you sell your home and share the record with buyers, that shared version reflects the history as of the date shared.
We use commercially reasonable security measures to protect your information, including encrypted connections (HTTPS), secure payment processing through Stripe, and access controls on internal systems. No method of transmission or storage is 100% secure, but we take the protection of your information seriously.
You can update or delete your account information by contacting us. You can opt out of marketing emails by clicking "unsubscribe" in any email. You can request a copy of the personal information we hold about you. You can request deletion of your personal information, subject to legal and contractual obligations.
We may use cookies and similar technologies to improve your experience on our site. You can control cookie settings through your browser preferences.
HWHS is not directed at individuals under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or your personal information, contact us at:
Help with Home Service LLC
Indianapolis, Indiana
Email: hello@helpwithhomeservice.com